Privacy policy

Privacy Policy

AppleOak FibreWorks Ltd.
Last updated: December 5, 2025

AppleOak FibreWorks Ltd. (“we”, “us”, “our”) operates this store and website, including all related content, features, tools, products and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase using the Services or otherwise interact with us.

By using the Services, you agree to the collection and use of personal information in accordance with this Policy.

1. Personal Information We Collect

We collect the following categories of personal information as permitted by applicable law:

Contact & Profile Information

  • Name, billing & shipping address, phone number, email address

  • Account login details (e.g., username and password)

Order & Transaction Information

  • Items you view, add to cart, purchase, return or exchange

  • Payment information (e.g., credit card details processed securely by Shopify)

Device & Usage Information

  • IP address, browser type, device identifiers

  • Cookies and similar technologies

  • Pages viewed, time spent, interactions with the Services

Communications

  • Customer service messages, feedback, or reviews

We may generate inferred information such as preferences and purchase likelihood.

2. How We Collect Information

We collect personal information from:

  • Directly from you (e.g., checkout, forms)

  • Automatically through cookies, pixels, analytics tools

  • Service providers including Shopify (hosting, payment processing)

  • Marketing and advertising partners (Meta, Google, etc.)

3. How We Use Your Information

We use personal information to:

Provide & Improve Our Services

  • Process orders and payments

  • Facilitate delivery, exchanges, and returns

  • Store your preferences and cart items

  • Personalise product recommendations

Marketing & Advertising

  • Send email promotions (with opt-out options)

  • Deliver personalised advertising on other websites and apps

  • Measure campaign performance

We use cookies, Meta Pixel, Advanced Matching, Conversions API and Google Ads technologies to improve relevance of ads and measure conversions.

Security & Fraud Prevention

  • Authenticate accounts and secure transactions

  • Detect and prevent harmful or illegal activity

Legal Compliance

  • Respond to lawful requests

  • Enforce terms and protect rights and safety

4. How We Share Personal Information

We may share personal information with:

Recipient Type Examples
Service Providers Shopify (hosting, checkout, payments), fulfillment, IT & shipping services
Marketing & Advertising Partners Meta Platforms, Google — for personalised marketing
Corporate Affiliates For internal operations
Authorities / Legal Requests As required by law
With Your Consent Social media integrations, referrals

Meta and Google process certain data as independent controllers.
Learn more:
Meta: https://www.facebook.com/privacy/explanation
Google: https://policies.google.com/privacy

We do not sell personal information, but we may share it for targeted advertising as defined by some privacy laws (see Section 7).

5. Relationship with Shopify

Shopify hosts and processes personal information to enable the Services.
Shopify may process and combine data to improve services for all merchants.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Privacy requests to Shopify: https://privacy.shopify.com/en

6. Children’s Privacy

The Services are not intended for children under the age of majority in your jurisdiction.
We do not knowingly collect information from individuals under 16 years old.

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where processing is based on consent)

  • Request a copy of your personal information

  • Opt-out of sharing personal information for targeted advertising

Submit requests by emailing:
📧 appleoakfibers@hotmail.com

Targeted Advertising Opt-Out

You can opt out by:

  • Using our Do Not Sell or Share My Information page

  • Adjusting browser cookie settings

  • Enabling the Global Privacy Control (GPC) signal

Where GPC is detected, we will apply the opt-out to that device and browser.

We will not discriminate against you for exercising your rights.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders and provide the Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes and enforce terms

9. International Transfers

We may transfer information outside your country (including to Canada, USA, and EEA).
Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

10. Security

We maintain reasonable administrative, technical, and physical safeguards.
No system is completely secure — please protect your login credentials carefully.

11. Third-Party Links

Our Services may contain links to third-party websites.
We are not responsible for their privacy practices.
Review their policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
We will post changes with a new “Last updated” date at the top.

13. Contact Us

If you have questions about this Policy or want to exercise your rights:

📍 AppleOak FibreWorks Ltd.
McLysaght's Estate, Unit 1
Raheen, Tuamgraney
Co. Clare, CE, V94 E0X9
Ireland

📧 appleoakfibers@hotmail.com